This an excerpt of a longer post on the Gainsight blog.
You might not know this, but People.ai isn’t my first company. I actually founded a previous company, Semantria, which built the world’s first massively scalable sentiment analysis cloud service. Semantria was successfully sold to text analytics company Lexalytics in 2014.
While I’m proud of what my team and I were able to accomplish at Semantria, as with many first-time founders, I made my share of mistakes. In particular, I didn’t hire a customer success pro early enough, and that impeded Semantria’s early growth.
To see the full piece please visit: http://www.gainsight.com/2016/12/05/need-customer-success-early/.