At People.ai we’ve made customer success an early priority for our company. We’ve been fortunate enough to have onboarded over 200 accounts since graduating from Y Combinator three months ago, but we know we can’t take them for granted. While the entire People.ai team prides itself on being customer-centric, we wanted to ensure that there was someone on hand completely focused on helping our customers succeed.
Given the importance of the position, we also knew that we needed someone with years of experience in the industry and a proven record of retaining, and growing, customer accounts. Fortunately, we were lucky enough to find the perfect fit in Josh Hanewinkel, and are proud to welcome him as People.ai’s VP of Customer Success.
Josh comes to People.ai after holding a series of leadership positions in some of the Bay Area’s leading technology companies. At Oracle Responsys Josh served as Director of Customer Success and led the North America General Business Customer Success team as they met and exceeded their retention and revenue goals.
Most recently, Josh served as Senior Director of Customer Success at Mixpanel. During his time at the company Josh built Mixpanel’s customer success organization from the ground up, including go-to-market strategy, customer experience, organization structure and systems. Josh scaled Mixpanel’s customer success team from four CSMs to an organization of three teams and 24 employees, helping Mixpanel to retain more customers and double revenue.
Andrew Riesenfeld, Vice President of Worldwide Sales Development & Pipeline during Josh’s tenure at Oracle Responsys said “Josh is everything that’s right about customer success. His integrity is contagious and has served him well both with his customers and the teams he’s built throughout his career. During our time together at Responsys, I was constantly in awe at his desire and willingness to roll up his sleeves and get to work, no matter the ask.”
When asked what attracted him to People.ai Josh noted that he had gained an interest in metrics and analysis as a data-driven method to improve performance during his time at Mixpanel. People.ai’s mission of allowing managers make decisions about their teams based on data, not intuition, was a natural extension of Josh’s previous work. Josh was also impressed by the company’s backers and investors, ground-breaking AI technology and the track record of CEO and founder Oleg Rogynskyy.
Josh is excited by the opportunity to build and embed a customer success team within the framework of an early-stage company like People.ai. As our first customer success hire Josh is the voice of People.ai’s growing customer community and is actively working with our customers to implement People.ai and shape our product roadmap to reflect their needs.
During his brief time at People.ai Josh has already made an impact for our customers, serving as a trusted advisor while they make People.ai an increasingly important part of their overall sales strategy. He has also been instrumental in creating negative churn (growing the amount of revenue generated from an existing customer base) at People.ai.
When asked about Josh, Oleg said that “Josh has been a massive boon for our organization. In Josh our customer community has a dedicated resource with many years of experience helping innovative companies implement new technologies. He has been a terrific addition to our team and works tirelessly with stakeholders across our organization to ensure that all of our customers’ needs are being met.”