Frequently Asked Questions
Why does People.ai need to access my email?
People.ai understands your relationships based on how you and your contacts communicate. By analyzing your email, we can see when new relationships form and how they grow and change. With this information, we are able to benchmark your skills against other sales reps and provide scores and analysis that can be used to help grow and nurture your network.
Which email account providers does People.ai support?
We currently support Office365 and Google Apps accounts. We plan to support more email providers in the future.
How does People.ai access my email account?
For Google Apps and Office365 accounts, we use OAuth to request permission to access your email data. This means that when you sign up, you’ll be redirected to Google and asked whether you want to allow People.ai to access your email data. Once you approve, Google will give us access. It all takes just a few clicks. We never have access to your password.
What exactly does People.ai access in my email?
How is my personal information protected?
We know that your email data is sensitive, and we are committed to protecting it. We use SSL to encrypt all data transferred to and from our servers. Our databases are accessible only to employees who have a need to access user data in order to provide the People.ai service.
People.ai stores and processes all email data on Amazon Web Services (AWS) infrastructure. For more information on AWS security policies, please visit aws.amazon.com/security.
I’m still having issues with my account. What do I do?
Let us know what’s going on at email@example.com. We’ll get back to you quickly.
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How do I remove my data from People.ai?
If you want to stop using People.ai, you can send us an email at firstname.lastname@example.org. You may also revoke People.ai’s permission to access your email data in your Google account. To do this, visit accounts.google.com. In your security settings, you can revoke the permissions of any third party service with access to your Google account data.