Last Updated: April 11, 2019
List of Sub-Processors
To support delivery of our Services, People.ai, Inc. (or one of our affiliates listed below) may engage and use data processors (each a ‘Sub-processor’) with access to certain (i) Customer Data as defined in your End User Services Agreement, including all attachments to it, (the ‘Agreement’), and (ii) ‘Operational Customer Information’, which is data we collect from you and your users, and about you and your users, in accordance with our Privacy Policy. Operational Customer Information may include personal data as that term is defined in the General Data Protection Regulation, (EU) 2016/679, but is not otherwise Customer Data.
This page provides important information about the identity, location, and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in your Agreement.
Third Parties
People.ai uses third party Sub-processors to process Customer Data and Operational Customer Data on our behalf, provide infrastructure services, and to help us deliver professional services, customer support, email notifications and other interactions with customers, users, and others. Prior to engaging any third party Sub-processor, People.ai evaluates the third party’s privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
People.ai uses the following Sub-processors to host Customer Information or provide other infrastructure that helps with
Infrastructure and Operations
| Entity Name | Sub-processing Activities | Entity Country |
| Amazon Web Services, Inc. | Cloud service provider | United States |
| Clearbit | Processing operational customer data | United States |
| Databricks | Operations | United States |
| Segment | Processing operational customer data | United States |
| Sentry.io | Processing operational customer data | United States |
| Snowflake | Data analysis | United States |
| Sumo Logic | Operations | United States |
| Tableau | Data analysis | United States |
Information About Customers, Users, and Others
| Entity Name | Sub-processing Activities | Entity Country |
| Amplitude | Processing operational customer data | United States |
| AppCues | Processing operational customer data | United States |
| Communication.io | Processing operational customer data | United States |
| FullStory | Processing operational customer data | United States |
| Intercom | Processing operational customer data | United States |
| Survicate | Customer surveys | Poland |
| Tableau Software | Processing operational customer data | United States |
| Wootric | Processing operational customer data | United States |
| Zendesk, Inc. | Processing operational customer data | United States |
Affiliates
| Entity Name | Sub-processing Activities | Entity Country |
| Alcor BPO | Engineering, Customer Support | Ukraine |
Updates
As our business grows and evolves, the Sub-processors we engage may also change. We endeavor to provide subscribed owners of the Customer’s account with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.